Refund policy
Made to order
Every LostCultureStudio print is made to order, which means it’s produced just for you after you place your order. Because of this, we don’t accept returns, exchanges or refunds for change of mind, size, frame color or preference.
Changes and cancellations
Changes and cancellations can only be made within 24 hours of placing your order. After that, your order may already be in production and can’t be changed or cancelled. If you think you’ve made a mistake with your order, email us right away at lostculturestudioco@gmail.com.
Damaged or defective items
On rare occasions, a print may be damaged in transit or arrive with a printing defect. If that happens, email lostculturestudioco@gmail.com with your order number and clear, detailed photos of the damage, including photos of the packaging. By requesting a damage review, you agree to the following:
- Photos must clearly show the damaged areas and be sent in .jpg or .png format.
- Photos must be received within 72 hours of the delivery date shown by the shipping carrier.
- Photos must be taken right after the package is opened, and before the print has been hung, displayed or installed.
- Damage reviews typically take 5–10 business days. If the damage is confirmed, LostCultureStudio will replace the item or issue a refund, at our sole discretion.
- Replacements are subject to current production and shipping times.
Lost or undelivered packages
If your tracking hasn’t updated for an unusually long time, or your package shows as delivered but you haven’t received it, contact us and we’ll work with our shipping partners to help resolve it. We’re not responsible for packages lost because of an incorrect shipping address entered at checkout.
This policy does not affect any rights you may have under applicable consumer protection laws.
